Trimoryn Refund Policy, As This Desk Administers It

This policy covers orders for Trimoryn placed through gotrimoryn.com and fulfilled through the seller's checkout. Gotrimoryn is the USA Authorized Trimoryn Retailer, operating from 780 Third Avenue, Floor 28, New York, NY 10017, USA. It does not cover a bottle obtained through a marketplace listing, a reseller, or any channel other than this website, because this desk is not party to those transactions and cannot refund a payment it never received.

The window

Sixty calendar days, counted from the date of purchase shown on your order confirmation. The date of purchase is the date the card was charged. A return begun on or before day sixty is inside the window; one begun afterwards is not, regardless of when the product was delivered or opened.

Condition of the goods

Opened bottles are accepted. A product sold with a trial window that only refunded unopened goods would not be offering a trial. Bottles should be returned with whatever remains of their contents, in the original containers, so the return can be identified against the order.

How to start a return

Ring order support on +1 (323) 391-7425, or write to [email protected], with the order ID from your confirmation email. The return is noted against the order at that point, which is what allows the returns room to match your parcel to your refund. Returns posted without that step are the single commonest cause of a delayed credit.

Where to send it

1441 Broadway, Floor 5, New York, NY 10018, USA. Include your full name, the email address on the order and the order ID on a sheet of paper inside the parcel. A tracked service is strongly advised: a parcel that cannot be shown to have arrived cannot be refunded.

Who pays the postage

The buyer, except where the order arrived damaged, faulty or wrong through the seller's error. In that case ring order support before posting anything, because the route is different and the cost is not yours.

Timing of the credit

The refund is issued 3 to 5 business days after the returned parcel is processed. The card issuer then takes its own time, typically a further 5 to 10 days, to show the credit on a statement. Those are two separate waits and this desk controls only the first.

What is refunded

The amount paid for the product. Where an order carried a shipping charge, that charge is treated according to the terms shown at checkout at the time of purchase. Return postage is not refunded except in the damaged, faulty or wrong case above.

Partial returns

A multi-bottle pack may be returned in part. Send back the bottles you are not keeping, with the same details inside, and the refund is calculated on what is returned against what was paid for the pack. Where a pack price depended on the number of bottles, the retained bottles are treated at the price that applied to the quantity actually kept.

Damaged, faulty or wrong orders

Ring order support before posting anything. A parcel that arrived damaged, a bottle whose safety seal was broken on arrival, a short count against the confirmation email and a product that is not what was ordered are all handled on a different route from a change of mind, and return postage on that route is not the buyer’s. Photographs of the parcel as it arrived help and are not required.

Duplicate and mistaken orders

A duplicate placed within the same day can usually be cancelled before dispatch with one call. After dispatch it becomes an ordinary return and the sixty-day window applies to it from its own purchase date.

Card disputes

A chargeback raised with a card issuer stops this desk being able to process a refund while the dispute is open, because the same money cannot be returned twice. A phone call on +1 (323) 391-7425 resolves nearly every case faster than a dispute does, and nothing on this page limits your right to raise one.

Records

Keep the confirmation email until the window has closed. It carries the order ID and the purchase date, which are the two pieces of information every step above depends on, and it is the document a buyer is most likely not to have when it is needed.

Cancellations

Cancellations

An order can be cancelled before dispatch by ringing order support. After dispatch it becomes a return and follows the steps above.

Gifts and orders placed for somebody else

The refund is returned to the card that paid, which is the only route a payment processor makes available. An order placed as a gift is therefore refunded to the buyer rather than to the recipient, and the return still has to be noted against the original order ID.

Orders paid through a wallet

Where a payment was taken through a digital wallet rather than a card directly, the refund follows the same route back and the second wait described above is the wallet’s rather than a card issuer’s. The timing is comparable and the desk has no more control over it.

What a return does not affect

Nothing about a return changes what this website says about the product. A refunded order is a commercial transaction reversed; it is not a statement that the capsule failed, and no page here treats a return rate as evidence in either direction.

Records this desk keeps

Enough to administer the window: the order, the purchase date, the return and the refund. The privacy policy sets out what this website itself collects, which is a shorter list, and what it never sees, which includes every card detail involved in any of the above.

If something on this page is wrong

Write to [email protected] with the paragraph and what you were told instead. A policy page that does not match what happens is worse than no policy page, and the correction is made here with the review date moved forward rather than argued about.

Time limits inside the window

The sixty days is a deadline for STARTING a return, not for completing one. A return noted against an order on day fifty-eight is inside the window even though the parcel will arrive afterwards, which is exactly why the first step is a phone call rather than a trip to the post office.

Proof of postage

Keep the tracked-postage receipt until the refund has shown on your statement. It is the only document that proves a parcel left, and it is the one a buyer discards first. A return that cannot be shown to have arrived cannot be refunded, and that is a limitation of parcel networks rather than a policy this desk chose.

Currency and the amount returned

The refund is the amount charged, returned to the card that paid it. Where a card was billed in a currency other than US dollars, the issuer’s own conversion applies in both directions and the figure that lands can differ slightly from the figure that left. That difference belongs to the issuer and no desk can adjust it.

After a refund

Nothing further is required. There is no subscription to cancel, because none of the three packs starts one, and no account to close, because ordering through the seller’s checkout does not create one on this website.

Where this policy sits against the guarantee page

Two pages describe the same sixty days. This one is the policy text, written to be precise about scope, condition, postage and timing. The guarantee page is the explanation, written to be followed: the four steps, the week-by-week use of the window, and the five things that slow a refund down. Where the two disagree, this page is the one that governs and the other one needs correcting.

Statutory rights and this text

Nothing in this policy affects any right you hold under the law of your own jurisdiction, and where such a right goes further than anything written here, the right applies. This policy is a commercial commitment made on top of the law rather than a substitute for it, and a desk that implied otherwise would be claiming a power it does not have.

What this policy is not

What this policy is not

What this policy is not

It is a commercial term about an order. It is not a statement that the product works, it is not a health guarantee, and no page on this website treats it as either. Nothing in this policy affects any statutory right you have under the law of your own jurisdiction.

Questions about this text

Write to [email protected] (Mon–Fri 9:00am–5:00pm ET) for questions about the wording on this page. That desk cannot see orders, so a live refund request belongs with order support on +1 (323) 391-7425. Last reviewed September 2026 by Dr. Chioma Okafor-Mbah, MD.